Dr. Gilliland is a Tennessee native, growing up in a small town near the Cumberland mountains. She was an animal science major at Tennessee Technological University, graduating with a bachelor's degree, prior to attending the University of Tennessee College of Veterinary Medicine. Since graduating in 1984, she practiced in Chesapeake, VA, Marshall, VA and Elizabeth City, NC prior to taking a sabbatical from veterinary medicine. During this time, she obtained a MLS degree but felt the pull to return to practice. She has been with Banfield since 2018, enjoying the emphasis on preventive care and forming relationships with her clients.